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| Author: | Smyth, H. Longbottom, R. |
| Title: | External provision of knowledge management information services: The case of the concrete and cement industries |
| Journal: | European Management Journal
2005 : APR, VOL 23:2, p. 247-259 |
| Index terms: | Knowledge management Relationship marketing Information Service Change Management Value added Cement industry Concrete industry Case studies |
| Language: | eng |
| Abstract: | Knowledge management (KM) is typically internally generated and managed. Information services (IS) have a long history of external provision (hereafter as: ext-prov). This paper analyzes conceptual issues, especially asymmetry, for external market provision, and explores a case study of traditional IS being reconfigured into KM and IS in the cement and concrete industries - a particularly pertinent case addressing generic issues of ext-prov. and also KM services for projects, a major means for procuring and delivering products and services. |
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