search query: @indexterm Organizational communication / total: 295
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| Author: | McKenney, J. L. Mason, R. O. Copeland, D. G. |
| Title: | Bank of America: The crest and trough of technological leadership |
| Journal: | Mis Quarterly
1997 : SEP, VOL. 21:3, p. 321-353 |
| Index terms: | MANAGEMENT THEORY COMPUTER SYSTEMS INFORMATION SYSTEMS PROJECT MANAGEMENT ORGANIZATIONAL COMMUNICATION HISTORY |
| Language: | eng |
| Abstract: | Bank of America was the first organization among few, to successfully negotiate the innovation cascade leading from crisis to a dominant IT design. Due to IBM's failure to deliver fully operational operating system for its 360/65, however, coinciding with the leadership's attention toward international markets, in the late 1960s the Bank of America lost its lead. After several decades "in the trough", as a result of aggressive investment and leadership, the bank re-emerged as a strong competitor. This story illuminates some of the most important lessons of information technology management that can be learned from the fields of recent history. |
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