search query: @author Sviokla, J. / total: 3
reference: 2 / 3
| Author: | Shapiro, B. Rangan, V. K. Sviokla, J. |
| Title: | Tracez le parcours d'une commande : un bon moyen d'ameliorer le service un client. |
| Journal: | Harvard-L'Expansion
1992 : WINTER, 67, p. 16-25 |
| Index terms: | MARKETING MANAGEMENT CLIENTS |
| Language: | fre |
| Abstract: |
SCIMA