search query: @author Nayyar, P.R. / total: 3
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| Author: | Nayyar, P.R. |
| Title: | Performance effects of three foci in service firms |
| Journal: | Academy of Management Journal
1992 : DEC, VOL. 35:5, p. 985-1009 |
| Index terms: | SERVICE INDUSTRIES PERFORMANCE APPRAISAL CUSTOMERS |
| Language: | eng |
| Abstract: |
SCIMA