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| Author: | Rees, P. |
| Title: | A case study of user evaluation of an expert system |
| Journal: | Journal of Systems Management
1991 : DEC, VOL. 42:12, p. 10-11,36-37 |
| Index terms: | |
| Freeterms: | PROBLEMORIENTIERTE SOFTWARE |
| Language: | eng |
| Abstract: | This case study describes the history and user evaluation of an expert system (ES) designed to deal with transport regulations at a large British company. The development of the ES reaffirmed a number of issues that have been raised in previous ES evaluations, namely the importance of having an enthusiastic expert, of employing a qualified knowledge engineer and of involving the users in the design and implementation of the system. |
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