search query: @author Kettinger, W. J. / total: 3
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Author: | Kettinger, W. J. Lee, C. C. |
Title: | Global measures of information service quality : A cross-national study. |
Journal: | Decision Sciences
1995 : SEP/OCT, VOL. 26:5, p. 569-588 |
Index terms: | INFORMATION MANAGEMENT MEASUREMENT FACTOR ANALYSIS |
Language: | eng |
Abstract: |
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