search query: @author Armistead, C. / total: 3
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| Author: | Clark, G. Armistead, C. |
| Title: | Service with a smile |
| Journal: | Manufacturing Engineer
1990 : SEP, VOL. 9B1 - 69:8, p. 18-19 |
| Index terms: | |
| Freeterms: | KUNDENDIENST, INDUSTRIEBETRIEBE |
| Language: | eng |
| Abstract: | How often is a good product spoiled by poor after sales services? The authors discuss the potential impact of Total Quality Management on customer support. |
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