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| Author: | Camison, C. |
| Title: | Total quality management in hospitality: an application of the EFQM model |
| Journal: | Tourism Management
1996 : MAY, VOL. 17:3, p. 191-201 |
| Index terms: | MANAGEMENT TOURISM TOTAL QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | The importance of total quality management (TQM) in the tourist industry has risen to an extraordinary level because of change in preferences of tourists' behavior and the growth of competitiveness of new tourist destinations. The application of existing, well-tested ideas on quality improvement is an important issue to tourist enterprises. This paper researches, first, the process of cultural change in Valencian hospitality organizations originated by these environment transformations. |
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