search query: @author Reffait, P. / total: 3
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| Author: | Reffait, P. |
| Title: | La servuccion o como producir un servicio de manera eficaz |
| Journal: | Harvard-Deusto Marketing & Ventas
1996 : MAR-ABR, 13,p.30-33 |
| Index terms: | SERVICE QUALITY |
| Language: | spa |
| Abstract: |
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