search query: @author Foster, S. T. / total: 3
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| Author: | Viano, R. P. Foster, S. T. |
| Title: | Using quality management to improve customer responsiveness at the Internal Revenue Service (Qualitätssicherung, Büroarbeit, Durchlaufzeit, Arbeitsplanung) |
| Journal: | Production and Inventory Management Journal
1996 : JUN, VOL. 37:2, p. 37-43 |
| Index terms: | |
| Freeterms: | ÖFFENTLICHE VERWALTUNG, QUALITÄTSPOLITIK |
| Language: | eng |
| Abstract: | Modern quality management techniques have been implemented in a variety of organizations with varying degrees of success. However, government has lagged industry in the adoption of quality management approaches. This article is a description of the use of a team-based quality management approach by the Boise , Idaho office of the Internal Revenue Service (IRS) to reduce the cycle time for a 90-day 'Statutory Notice of Deficiency'. |
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