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| Author: | Harkness, W. Kettinger, W. Segars, A. |
| Title: | Sustaining process improvement and innovation in the information services functions: lessons learned at the Bose corporation |
| Journal: | Mis Quarterly
1996 : SEP, VOL. 20:3, p. 349-368 |
| Index terms: | MIS INNOVATION CHANGE |
| Language: | eng |
| Abstract: | Orchestrating programs of organizational transformation that result in sustained process improvement represents a difficult managerial challenge. Yet, ever-changing customer requirements, electronic partnerships, and increasingly complex intraorganizational arrangements are forcing many well-established firms to transform themselves from function-based firms of organization into process-based systems of managerial, task, and evaluative arrangements. |
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