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| Author: | Tamimi, N. Sebastianelli, R. |
| Title: | How firms define and measure quality |
| Journal: | Production and Inventory Management Journal
1996 : SEP, VOL. 37:3, p. 34-39 |
| Index terms: | |
| Freeterms: | QUALITÄTSKONTROLLE, QUALITÄTSPOLITIK |
| Language: | eng |
| Abstract: | For this article, a survey instrument was developed to assess how firms define and measure quality. The results provide useful insights into how quality is viewed and monitored in organizations. The data was further analysed for differences between manufacturing versus service firms and TQM versus non-TQM firms. |
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