search query: @author Ribera, J. / total: 3
reference: 2 / 3
| Author: | Fernandez, G. Ribera, J. |
| Title: | El padrinazgo de clientes o como mejorar su lealtad. |
| Journal: | Harvard-Deusto Marketing & Ventas
1997 : MAY-JUN, 20, p. 46-49 |
| Index terms: | CHEMICAL INDUSTRY QUALITY CONTROL CONSUMER SATISFACTION CLIENTS CO-OPERATION |
| Language: | spa |
| Abstract: |
SCIMA