search query: @author Ribera, J. / total: 3
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| Author: | Conde, I. Ribera, J. |
| Title: | El cliente misterioso. |
| Journal: | Harvard-Deusto Marketing & Ventas
1997 : MAY-JUN, 20, p. 50-52 |
| Index terms: | QUALITY CONTROL CONSUMER SATISFACTION SHOPPING QUESTIONNAIRES EVALUATION |
| Language: | spa |
| Abstract: |
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