search query: @author Waterhouse, J. H. / total: 3
reference: 1 / 3
« previous | next »
| Author: | Arkinson, A. A. Waterhouse, J. H. Wells, R. B. |
| Title: | A stakeholder approach to strategic performance measurement (Unternehmerische Sozialverantwortung; Unternehmenskontrolle) |
| Journal: | Sloan Management Review
1997 : SPRING, VOL. 38:3, p. 25-37 |
| Index terms: | |
| Freeterms: | BETRIEBSERFOLG, KENNZAHLENWESEN, UNTERNEHMENSSTRATEGIE, SPITZENFÜHRUNGSKRAFT |
| Language: | eng |
| Abstract: | Some complaints with conventional financial information are that it ignores important issues like customer satisfaction, cannot predict because it is based on historical cost, and provides no basis to judge the effectiveness of processes like personnel relation systems. A model for measuring a company's performance helps all stakeholders (customers, suppliers, employees, and community) understand and evaluate their contributions and expectations. This approach, which focuses on secondary processes for achieving primary goals, complements the balanced scorecard. |
« previous | next »
SCIMA