search query: @author Gopalakrishna, P. / total: 3
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| Author: | Mummalaneni, V. Gopalakrishna, P. |
| Title: | Access, Resouce, and Cost Impacts on Consumer Satisfaction with Health Care: A Comparison Across Alternative Health Care Modes and Time |
| Journal: | Journal of Business Research
1997 : JUL, Vol. 39:3, p. 173-186 |
| Index terms: | CONSUMER SATISFACTION HEALTH SERVICE HOSPITAL MANAGEMENT |
| Language: | eng |
| Abstract: | A large-scale field experiment examines the influence of managerially controllable variables on consumer satisfacion with health care. Using consumers voluntarily enrolled in HMOs (control group), members assigned to HMOs (experimental group), as well as traditional fee-for-service (FFS) enrollees, the study compares the dominant modes of health care delivery on overall consumer satisfaction in an experimental setting. Further, the influence of health care delivery modes on the dimensions of access, resource, and cost as well as overall consumer satisfaction is explored. |
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