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| Author: | Watkins, J. |
| Title: | Is a step-by-step approach to change a viable option for the U.K. retail banking sector? |
| Journal: | Journal of Business Research
2000 : JAN, VOL. 47:1, p. 65-74 |
| Index terms: | Retail banking Technological change Companies |
| Language: | eng |
| Abstract: | This paper describes findings from a research program consisting of a series of surveys conducted in the retail financial services sector over a 7-year period. The findings show how the retail banks are introducing new technologies and their progress toward business transformation. |
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