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| Author: | Brown, J.S. Duguid, P. |
| Title: | Balancing act: How to capture knowledge without killing it |
| Journal: | Harvard Business Review
2000 : MAY/JUN, VOL. 78:3, p. 73-80 |
| Index terms: | Quality control Management styles Strategic management Companies Case studies Knowledge management USA |
| Language: | eng |
| Abstract: | Top-down processes designed to institutionalize new ideas can have a chilling effect on creativity. But they don't have to. Managers can learn to walk the fine line btw. rigidity - which smothers creativity - and chaos - where creativity runs amok and nothing ever gets to market. |
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