search query: @author Maister, D. H. / total: 3
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| Author: | Maister, D. H. Lovelock, C. H. |
| Title: | Managing facilitator services. |
| Journal: | Sloan Management Review
1982 : SUMMER, VOL. 23:4, p. 19-31 |
| Index terms: | SERVICE INDUSTRIES MANAGEMENT STOCKBROKING PROPERTY TRAVEL AGENTS |
| Language: | eng |
| Abstract: |
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