search query: @author Lugt, R. van der / total: 3
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| Author: | Visser, F.S. Lugt, R. van der Stappers, P.J. |
| Title: | Sharing user experiences in the product innovation process: partcipatory design needs partcipatory communication |
| Journal: | Creativity and innovation management
2007 : MAR, VOL. 16:1, p. 35-45 |
| Index terms: | communication information innovation |
| Language: | eng |
| Abstract: | The paper presents a model of communicating user experiences to design teams. This model includes three qualities of communication which are enhancing empathy, providing inspiration and supporting engagement. The findings of two empirical studies show the value of making the receivers of the information participative in the act of communicating. This enables the designers become co-creators and co-owners of the information which results higher degrees of acceptance and use. |
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