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| Author: | Silvester, M. Ahmed, M. |
| Title: | Launching a service revolution |
| Journal: | Business Strategy Review
2008 : SUMMER, VOL. 19:2, p. 23-27 |
| Index terms: | service industries technological innovation |
| Language: | eng |
| Abstract: | Over the last decade, manufacturing has been revolutionized by new technological processes and disciplines. Can similar techniques transform the service industry? This article deals with new principles for a service revolution. |
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