search query: @author Margulies, N. / total: 3
reference: 2 / 3
Author: | Mills, P. K. Chase, R. B. Margulies, N. |
Title: | Motivating the client/employee system as a service production strategy. |
Journal: | Academy of Management Review
1983 : APR, VOL. 8:2, p. 301-310 |
Index terms: | CUSTOMERS EMPLOYEES PARTICIPATION SERVICE INDUSTRIES COST REDUCTION |
Language: | eng |
Abstract: |
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