search query: @author Gupta, R.K. / total: 3
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| Author: | Pandey, A. Gupta, R.K. Arora, A.P. |
| Title: | Spiritual climate of business organizations and its impact on customers' experience |
| Journal: | Journal of Business Ethics
2009 : AUG II, VOL. 88:2, p. 313-332 |
| Index terms: | organizations employees work climate customers service experience |
| Freeterms: | spiritual climate |
| Language: | eng |
| Abstract: | This study examines the notion of 'spirituality' as a dimension of human self with its relevance and role in management. It is argued that employees' spirituality is reflected in work climate which in turn may affect the employees' service to the customers. A Spiritual Climate Inventory is developed and validated using data from manufacturing and service sector employees. Hypothesis of positive impact of spiritual climate on customers' experience of employees' service is examined and found to be empirically substantiated. |
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