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| Author: | Mankin, D. |
| Title: | Managing technological change : The process is key. |
| Journal: | Datamation
1988 : SEP 15, VOL. 34:18, p. 69, 72, 74, 76, 80 |
| Index terms: | TECHNOLOGICAL CHANGE MANAGEMENT |
| Language: | eng |
| Abstract: | Three separate studies from the Rand Corp. show that management's traditional policies of trying to minimize change in a corporation's departments can be disastrous in implementing new technologies. Because technology is ever-changing, management must learn to accept, even nurture, the substantive change that technology causes. In an effective strategy of change, needs and goals should be identified before the technological means for fulfilling them is decided upon. Too often, the process is reversed, with a commitment made to a particular technology first. It is shown how bureaucracy hinders implementation. Technocratic or expert-dominated and democratic or user-driven implementation styles are characterized too. |
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