search query: @author Swartz, T. A. / total: 3
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| Author: | Brown, S. W. Swartz, T. A. |
| Title: | A gap analysis of professional service quality. |
| Journal: | Journal of Marketing
1989 : APR, VOL. 53:2, p. 92-98 |
| Index terms: | HEALTH SERVICE QUALITY CLIENTS EVALUATION |
| Language: | eng |
| Abstract: |
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