search query: @author Firnstahl, T. W. / total: 3
reference: 2 / 3
Author: | Firnstahl, T. W. |
Title: | My employees are my service guarantee. |
Journal: | Harvard Business Review
1989 : JUL-AUG, VOL. 67:4, p. 28-31, 34 |
Index terms: | CONSUMER SATISFACTION GUARANTEES MANAGERIAL EFFECTIVENESS |
Language: | eng |
Abstract: |
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