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| Author: | Johansson, H. McArthur, D. |
| Title: | Rediscovering the fundamentals of quality ! AT and T |
| Journal: | Management Review
1988 : JAN, VOL. 77:1, p.34-37 |
| Index terms: | QUALITY MANUFACTURING MANAGEMENT |
| Language: | eng |
| Abstract: | In mid-1986, the leadership of AT and T's Shreveport (Louisiana) Works challenged itself to make the plant competitive on a world scale. A just-in-time manufacturing system, anchored by a rigorous quality reappraisal, was conceived. An integrated quality system was installed with great success. At a plastics maker quality efforts including the use of quality teams, computerized diagrams etc. achieved similar results. Quality problems of a leading auto components manufacturer are described too. A number of lessons are deduced from these cases to make quality management more effective. |
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