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| Author: | Quinn, J B. Baruch, J. J. Paquette, P. C. |
| Title: | Exploiting the manufacturing-services interface |
| Journal: | Sloan Management Review
1988 : SUMMER, VOL. 29:4, p.46-56 |
| Index terms: | MANUFACTURING SERVICE TECHNOLOGICAL CHANGE MARKETS ECONOMIC GROWTH |
| Language: | eng |
| Abstract: | Discussions about American competitiveness have overlooked a major area ripe for improvement - the manufacturing-services interface. Technological changes have made the service industries into some of the most important customers,suppliers, and coalition partners for manufacturers, radically changing the strategic environment. A number of past misconceptions concerning services are critically examined. Major service/manufacturing interactions are discussed: services generate markets for manufacturing; service technologies improve market resposiveness; manufacturers are becoming service producers etc. Services are now the linchpin of the economic growth and of manufacturing effectiveness in the USA. |
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