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| Author: | Pauchant, T.C. Mitroff, I.I. |
| Title: | Crisis management : managing paradox in a chaotic world. |
| Journal: | Technological Forecasting and Social Change
1990 : SEP, VOL. 38:2, p. 117-134 |
| Index terms: | CRISIS MANAGEMENT SOCIOTECHNICAL SYSTEMS DISASTERS ACCIDENTS |
| Language: | eng |
| Abstract: | Two related phenomena are investigated that compromise seriously the effectiveness of crises management (CM) plans and procedures: (a) vicious circles that are the results of unexamined and unintended human interventions in complex systems and (b) the "contextual nature" of complex sociotechnical systems themselves. Major crises threaten both the "structural" and the "affective" domains of complex systems. Two general strategies for coping with complex crises are proposed. Each strategy not only recognizes the existence of a different domain but proposes a method for treating them. |
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