search query: @author Reichheld, F. / total: 3
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Author: | Reichheld, F. Sasser, E. Jr. |
Title: | Les clients d'hier pour les profits de demain. |
Journal: | Harvard-L'Expansion
1990 : /91 WINTER, 59, p. 6-12 |
Index terms: | CLIENTS PROFITS |
Language: | fre |
Abstract: |
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