search query: @author Bettenhausen, K. / total: 3
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| Author: | George, J.M. Bettenhausen, K. |
| Title: | Understanding prosocial behavior, scales performance, and turnover: A group-level analysis in a service context |
| Journal: | Journal of Applied Psychology
1990 : DEC, VOL.75, No 6, p.698-709 |
| Index terms: | ORGANIZATIONAL BEHAVIOUR BEHAVIOURAL SCIENCE SALES MANAGEMENT |
| Language: | eng |
| Abstract: | The main aim of this study was to determine the most important work-group characteristics associated with the incidence of prosocial behaviour and voluntary turnover at the group level of analysis. Sales performance, as a potential consequence of prosocial behaviour in a service context was also discussed. Data was gained from a sample of 33 stores of a national retail organisation. |
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