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| Author: | Blackburn, J.D. |
| Title: | Time-based competition: White-collar activities |
| Journal: | Business Horizons
1992 : JUL-AUG, VOL. 35:4, p.96-101 |
| Index terms: | COMPETITION TIME WHITE COLLAR WORKERS TIME MANAGEMENT PRODUCTIVITY |
| Language: | eng |
| Abstract: | Time-based competition has caused remarkable changes on the factory floor. However, speed up on the factory floor is not enough. To be a true time-based competitor, a firm must shrink the entire chain by time compressing activities that also lie outside the factory walls: these are the activities of the "white-collar factory". It was shown that the processes of the white-collar factory are much more target-rich environment for time compression than the blue-collar areas. An analysis of cycle times and value-adding activity in white-collar processes is presented, and the process flow diagram of an insurance company is given. A detailed evaluation of the question of why white-collar processes are so slow is considered. |
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