search query: @indexterm clerical workers / total: 31
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| Author: | Gwartney-Gibbs, P. Lach, D. |
| Title: | Gender differences in clerical workers' disputes over tasks, interpersonal treatment, and emotion |
| Journal: | Human Relations
1994 : JUN, VOL. 47:6, p. 611-639 |
| Index terms: | SEX HUMAN RELATIONS CLERICAL WORKERS |
| Language: | eng |
| Abstract: | Although more than a quarter of American women work in clerical and administrative support jobs, little is known about the day-to-day experience of clerical work. The authors explore workplace dispute resolution among women and men clerical workers, focusing on how they define and resolve "personality conflicts". "Personality conflict" is a label women clerical workers tend to use more than men to describe disputes over how tasks should be accomplished, interpersonal treatment, and emotional issues. |
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