search query: @author Gupta, A. / total: 31
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| Author: | Berkley, B.J. Gupta, A. |
| Title: | Informatie en kwaliteit in de dienstensector. |
| Journal: | M&O Quarterly
1996 : 1, p. 28-57 |
| Index terms: | SERVICE MANAGEMENT SERVICE QUALITY SERVICE INDUSTRIES QUALITY CONTROL INFORMATION TRANSFER |
| Language: | dut |
| Abstract: |
SCIMA