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| Author: | Parker, S. K. Axtell, C. M. |
| Title: | Seeing another viewpoint: antecedents and outcomes of employee perspective taking |
| Journal: | Academy of Management Journal
2001 : DEC, VOL. 44:6, p. 1085-1100 |
| Index terms: | Human resource management Employee search Supply |
| Language: | eng |
| Abstract: | Supplier perspective taking, whereby an internal customer adopts the perspective of an internal supplier, is investigated. Two dimensions were assessed: positive attributions and empathy. Supplier perspective taking is associated with team leader ratings of employees' contextual performance. The findings suggest two ways to enhance supplier perspective taking and hence contextual performance: increase employee interaction with suppliers and enrich job content. |
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