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| Author: | Budde, R. |
| Title: | Für Klein- und Mittelbetriebe: So haben wir die Kundendienstorganisation rationalisiert. |
| Journal: | Management-Zeitschrift Industrielle Organisation
1988 : VOL. 57:3, p. 141-144 |
| Index terms: | MAINTENANCE SERVICE PERSONAL COMPUTERS |
| Language: | ger |
| Abstract: | It is shown that how the repair and maintenance service can be greatly improved through the use of a personal computer. The diverse statistical evaluations, which provide valuable data for product improvement, should not be underestimated. Furthermore, more precise basic data can be placed at the disposal of the accounts department for the drawing up of service contracts and the ascertainment of costs. This description of costs. This reorganisations in a middle-size firm that deals with the transportation of laboratory instruments. |
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