search query: @indexterm Personal computers / total: 316
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Author: | Rameil, W. |
Title: | Rahmenrichtlinien fuer ein "Information-Centre" im Unternehmen = Fundamental guidelines for the development of in-company Information Centre |
Journal: | Management-Zeitschrift Industrielle Organisation
1990 : VOL.59:4, p.39-42 |
Index terms: | COMPUTER MANAGEMENT INFORMATION SYSTEMS COMPANIES PERSONAL COMPUTERS COMPUTER EDUCATION COMPUTER SERVICES |
Language: | ger |
Abstract: | An in-company information centre (IC) is a service sector for customer-related problems. Fundamental guidelines are presented for the successful development and operations of such an IC. These guidelines are grouped into seven chapters: 1. General considerations; 2. Administrative principles; 3. Structural relationships; 4.Personal computers; 5. Education and training aided by an IC; 6. Support for end users; 7.End user counselling. Strategic planning is shown to be a prerequisite to the successful implementation of the IC concepts. |
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