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| Author: | Rogers, P. Saenz, H. Greenspan, N. |
| Title: | Turning the back office into an accelerator |
| Journal: | Business Strategy Review
2007 : VOL. 18:4, p. 69-73 |
| Index terms: | service performance appraisal finance corporate structure |
| Freeterms: | support service |
| Language: | eng |
| Abstract: | Traditionally, back office is not seen as a strategic function. However, efficient support services can offer a great cost advantage. Three commonly used ways to make support functions more cost-efficient are reduce, redesign, and restructure. This article discusses ways to make back-office a growth accelerator. For example, these include enhancing customer service, eliminating bottlenecks, and unleashing sales forces. |
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