search query: @indexterm Disputes / total: 33
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| Author: | Ross, W. Wieland, C. |
| Title: | Effects of interpersonal trust and time pressure on managerial mediation strategy in a simulated organizational dispute |
| Journal: | Journal of Applied Psychology
1996 : JUN, VOL. 81:3, p. 228-248 |
| Index terms: | DISPUTES ORGANIZATIONS PSYCHOLOGY |
| Language: | eng |
| Abstract: | Participants in a laboratory experiment (N=79) role-played managers mediating a dispute between 2 peers. Building on previous research and theory, a 2x3 factorial design varied time pressure on the mediators (high vs low time pressure) and trust exhibited between 2 preprogrammed disputants (high trust vs low trust vs a no-message control group). Participants could choose from messages exhibiting P.J. Carnevale's (1986) Strategic Choice Model of Conflict Mediation, as well as rapport-building messages from K.Kressel's (1972) "reflexive" strategy. |
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