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| Author: | Pati, G. C. Salitore, R. Brady, S. |
| Title: | What went wrong with quality circles? |
| Journal: | Personnel Journal
1987 : DEC, VOL 66:12, p.83-87 |
| Index terms: | QUALITY CIRCLES ORGANIZATIONAL CULTURE BANKING |
| Language: | eng |
| Abstract: | A failed quality circle program at a banking institution is explored. Attention is called to the fact that establishing a successful company culture starts at the top. A systematic strategy to introduce an involvement effort in 12 steps is provided. That an organization can recover from a negative quality circle experience, is confirmed. |
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