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Author:Chen, Y.
Title:Paying Customers to Switch
Journal:Journal of Economics and Management Strategy
1997 : Vol. 6:4, p. 877-897
Index terms:CUSTOMERS
PRICE LEVEL
CONSUMERS
Language:eng
Abstract:This paper studies the business practice of offering discounts to new customers in markets with switching costs. In a two-period homogenous-good duopoly model , it is shown that equilibrium amount of discounts increases continuously in the expected switching costs of a typical consumer. In equilibrium, firms offer the same prices and discounts in a mature market even if they have different market shares, and the demands faced by these firms in a new market become more elastic. Firms are worse off engaging in the discriminatory pricing, while consumers need not necessarily benefit from it. There is costly equilibrium switching of consumers, which creates a dead-weight loss to the society.
SCIMA record nr: 166044
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