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Author:Willis, S.
Webb, S.
Title:Measuring the value of insight – it can and must be done
Journal:International Journal of Market Research
2007 : VOL.49:2,p. 155- 165
Index terms:asset valuation
measurement
Freeterms:customer insight
value of insight
Language:eng
Abstract:The article discusses customer insight teams and how they are developing. As they have placed more emphasis on the communication of insight, they have however remained reactive. One factor to becoming proactive is their ability to measure the value of insight. In order to use customer insight as a strategic asset, the value has to be measured.
SCIMA record nr: 263838
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