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| Author: | Witcher, B. Butterworth, R. |
| Title: | Hoshin Kanri: how Xerox manages |
| Journal: | Long Range Planning
1999 : JUN, VOL. 32:3, p. 323-332 |
| Index terms: | LONG RANGE PLANNING MANAGEMENT TOTAL QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | This article presents a case study of Hoshin Kanri practice at Xerox (UK). Hoshin Kanri is a form of TQM-based strategic management; it provides a link between strategic intent and its implementation in daily management. Xerox is an exemplar of Hoshin Kanri best practice. Key features include Xerox's use of vital few programmes; the link with employee appraisals; and active role for a network of quality managers; a participative form of deployment; a mature form of total quality management. |
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