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| Author: | Lovett, J. |
| Title: | Doing the right things right, all the time |
| Journal: | Research Technology Management
1992 : SEP-OCT, VOL. 35:5, p. 35-38 |
| Index terms: | AIRCRAFT INDUSTRY CHEMICAL INDUSTRY PRODUCTS |
| Language: | eng |
| Abstract: | Everyone wants to do the right things right, all the time. The quality approach increases one's chances of achieving this goal. To do the right thing, research must be planned with a full understanding of the customer's expectations. This only happens by fostering a relationship of trust and understanding that enables frequent open communication between the right people. The payoffs in reducing product development time are enormous. Doing the right things right is also critical. |
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