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| Author: | Taylor, W.A. Wright, G.H. |
| Title: | A longitudinal study of TQM implementation: factors influencing success and failure |
| Journal: | Omega
2003 : APR, VOL. 31:2, p. 97-111 |
| Index terms: | Implementation Success Total quality management |
| Language: | eng |
| Abstract: | This is one of a very few longitudinal research studies of the link between TQM implementation and successful outcomes. The paper reports on perceived TQM success for a cohort of 109 firms over a 5-year period. Some 42 firms, predominantly small in size, had discontinued with TQM, while the remaining 67 firms reported varying degrees of success. The data suggests that the size of firm, the nature of the customer base and the holding of ISO9000 series certification has had no significant effect on TQM outcomes for this cohort. |
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