search query: @indexterm total quality management / total: 374
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| Author: | Soltani, E. Meer, R. van der Williams, T.M. |
| Title: | A contrast of HRM and TQM approaches to performance management: some evidence |
| Journal: | British Journal of Management
2005 : SEP, VOL 16:3, p. 211-230 |
| Index terms: | Management Total quality management Performance appraisal Organizations Europe |
| Language: | eng |
| Abstract: | This paper provides information about the current state of performance management (hereafter as: P-M.) appraisal from a sample of UK-based European Foundation for Quality Management (EFQM) affiliated organizations. It is focused on several critical issues of P-M. in the context of total quality management (TQM) including: the effectiveness of TQM programmes, the rationale for P-M., degree of internal consistency btw. TQM assumptions and P-M. systems, and the relationship among P-M., effectiveness of TQM programmes, employee satisfaction and overall organizational performance. The paper explains how a successful TQM strategy requires a rethinking and changing the organization's P-M. system. |
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