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| Author: | Hargie, O. Tourish, D. |
| Title: | Communication skills training: Management manipulation or personal development? |
| Journal: | Human Relations
1994 : NOV, VOL. 47:11 p. 1377-1389 |
| Index terms: | ORGANIZATIONAL COMMUNICATION TEACHING METHODS MANAGEMENT |
| Language: | eng |
| Abstract: | In a recent edition of Human Relations, Elmes and Costello (1992) reported the results of their observations of a communication skills training (CST) workshop. Their paper examined this approach to training from a dramaturgical perspective and argued that CST could be considered as an inherently manipulative means of strengthening management control within organizations. Given that there has been an explosive growth of interest in CST as a means of furthering personal development, in a variety of contexts, the present paper addresses the concerns raised by Elmes and Costello, by examining some of the central issues associated with this approach to training. Research evidence is reviewed which suggests that CST is an effective training medium which can be a positive force for strengthening relationships within the work environment. |
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