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| Author: | Harlos, K.P. |
| Title: | When organizational voice systems fail: more on the deaf-ear syndrome and frustration effects |
| Journal: | Journal of Applied Behavioral Science
2001 : SEP, VOL. 37:3, p. 324-342 |
| Index terms: | COMPLAINTS EMPLOYEES ORGANIZATIONAL BEHAVIOUR |
| Language: | eng |
| Abstract: | Recently, organizations have been introducing greater types and numbers of systems for employees to voice their complaints. Yet academic and popular accounts indicate that some voice systems are causing what they are intended to prevent, exacerbating employees' perceptions of unfairness and discontent. Analysis of interview data from an inductive study of employees' experiences of workplace injustice provides strong evidence of the deaf-ear syndrome (organizational failures to respond to employees' complaints) and frustration effects (the pattern of increased dissatisfaction when people voice). |
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