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| Author: | Kahn, W.A. Cross, R. Parker, A. |
| Title: | Layers of diagnosis for planned relational change in organizations |
| Journal: | Journal of Applied Behavioral Science
2003 : SEP, VOL. 39:3, p. 259-280 |
| Index terms: | Organizational change |
| Freeterms: | Social networks |
| Language: | eng |
| Abstract: | Planned change innately involves shifting relationships and patterns of interaction. Social network analysis can make these patterns visible and so help target interventions. Yet beneath the surface of such patterns exist a lot of conscious and unconscious interpersonal dynamics that should also be considered. It is illustrated in this in-depth case study how clinical and network approaches to diagnosis can reveal different change interventions. Three principles for combining clinical and social network techniques are identified. |
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