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| Author: | Hsiao, R-L. Tsai, S. D-H. Lee, C-F. |
| Title: | The problems of embeddedness: Knowledge transfer, coordination and reuse in information systems |
| Journal: | Organization Studies
2006 : VOL. 27:9 , p. 1289-1317 |
| Index terms: | knowledge management information systems coordination work technology semiconductor industry Asia |
| Freeterms: | knowledge transfer |
| Language: | eng |
| Abstract: | This study examines the knowledge management (KM) challenge underlying technology use. The key question is how KM problems and technology adoption difficulties can be analysed through experts' practices embedded in their work contexts (here as: w-cxts.) The inquiry is based on a qualitative case study of a KM system designed to support maintenance work performed by two groups of engineers in a semiconductor-fabrication equipment company. Two contrasting outcomes are found: the equipment engineers found the system to be useful, and the field engineers considered it to be irrelevant to their w-cxts. An analysis of the fabrication process, as: 'the technical context' (as: cxt.), engineers' professional communities, as: 'the social cxt.', and the pace of product/process innovation, as: 'the innovative cxt.', helps in understanding the main problems underlying knowledge transfer, coordination and reuse. |
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